Frequently Asked Questions
Frequently Asked Questions
Candle Info
What wax do you use?
Soy Candles
We use 100% natural soy wax for pillar candles - biodegradable, plant-based, and cruelty-free. It holds fragrance beautifully and delivers a clean, long-lasting burn with minimal soot or residue.
Natural Beeswax Candles
We start by sourcing the highest quality beeswax, then carefully clean it ourselves in-house. This way, you get the cleanest, most natural beeswax in every candle we make, giving you a burn that’s not only beautiful but also pure and free of any unwanted additives.
Colored Beeswax Candles
We use pre-colored beeswax sheets to craft our candles. Depending on the shade, these sheets contain 75–90% pure beeswax and 10–25% artificial honeycomb foundation.
Rest assured, all materials for artificial honeycombs are food-grade, non-toxic, and safe for bees. These foundations are commonly used in beekeeping to help bees build their combs more efficiently and sustainably.
What about other additives?
We keep our ingredients simple, safe, and high-quality.
Our Soy candles are made with:
- 100% natural soy wax
- phthalate-free and paraben-free fragrance oils
- eco-friendly, non-toxic candle dyes
- cotton wicks.
Our Beeswax candles are made with:
- 100% natural beeswax OR pre-colored beeswax sheets
- cotton wicks.
We don’t use paraffin, parabens, or harmful additives—just what’s needed for a beautiful, clean-burning candle.
Transparency matters to us, so if you ever have questions about a specific ingredient, we’re happy to share more details!
What is the difference between essential oils and fragrance oils?
Essential oils are natural extracts derived from plants—flowers, leaves, bark, or roots—through processes like steam distillation or cold pressing. They’re pure and aromatic but also delicate, expensive, and sometimes unstable at high temperatures (like a burning candle).
Fragrance oils, on the other hand, are either fully synthetic or a blend of natural and synthetic ingredients (including essential oil components). They’re specifically formulated to be safe, stable, and effective in products like candles, soaps, sprays, and diffusers.
What oils do you use to scent your candles?
We use high-quality fragrance oils that are safe, phthalate-free, paraben-free and enriched with essential oil components. Here's why:
- Better Scent Throw: Fragrance oils are designed for candles, offering a stronger, longer-lasting aroma when burned.
- More Stable: Unlike essential oils, they hold up better to heat, making them ideal for consistent performance.
- Safety First: We carefully review each fragrance's Safety Data Sheet (SDS) to ensure it's free of harmful ingredients.
- More Accessible: Essential oils are delicate and costly—better suited for diffusion or topical use than open-flame burning.
In short, fragrance oils give you the best of both worlds: beautiful scent and safe, reliable performance.
Why does my soy candle have frosting?
Frosting is a natural effect of soy wax and other plant-based waxes. It appears as a white, cloudy film on the surface or sides of the candle.
This is completely normal and doesn’t affect the scent, burn quality, or safety of the candle. In fact, frosting is a sign that your candle is made with 100% natural wax—no additives, no paraffin.
Each candle is unique, and frosting simply shows it's authentically hand-poured and eco-conscious.
What is the white film on my beeswax candle?
That soft, white coating is called beeswax bloom, and it’s completely natural. It happens when the natural oils in pure beeswax rise to the surface and form a light, powdery film.
Bloom is a sign of 100% pure, high-quality beeswax—not a flaw! It’s safe, and it won’t affect how your candle burns. In fact, many candle lovers see it as a mark of authenticity.
You can leave it as is, or gently buff it away with a soft cloth if you prefer a polished look.
Candle Care
Warnings
- It is recommended to keep the wick around 5mm. If the wick is too long, soot will be produced. After receiving the candle for the first time, cut the wick to the appropriate length with scissors before use.
- Expect wax spillage during burning. To safeguard your surroundings, always place your candle on a level, fire-resistant tray or dish when you decide to kindle its flame.
- Keep candles away from children & pets.
- Do not light candles near anything flammable.
- Do not leave candles burning unattended.
- Do not eat!
Candle Care
You can find further details about candle care, as well as the full list of precautions at these pages: Soy Wax Candle Care and Beeswax Candle Care.
Orders
Do you have free shipping?
You’ll receive free shipping on all orders over 200 Lei. The discount is applied automatically at checkout—no code needed!
What payment methods do you accept?
We accept the following payment methods:
- Apple Pay
- Google Pay
- card payment (Maestro, Mastercard, Visa)
All payments are 100% secure.
Can I place an order for testimonials / events?
We’d be honored to be part of your celebration! For testimonial orders—like custom candles for weddings, baptisms, or other meaningful moments—please reach out to us directly so we can help create something truly special.
Kindly note:To begin production, testimonial orders must be paid in full and, due to their personalized nature, cannot be canceled once payment is received.
Shipping & Returns
What is the delivery time?
Since our candles are manufactured at your request, the expected delivery time is 3 - 5 business days.
Do you deliver internationally?
We’re currently only shipping within Romania (see Shipping Policy), but we’re working on expanding internationally in the future.
For any questions, feel free to contact us at contact@happycandles.ro.
Do you have local pickup?
We appreciate your interest. At this time, we do not offer local pickup, but we remain committed to delivering your order promptly and securely.