Product withdrawal form
Product withdrawal form
To return certain products, please follow the steps below:
1. Read section 6 of the site's Terms and Conditions to ensure that all return conditions are met.
2. Fill out the form below (identification data must match those in the order) and wait for us to contact you.
3. If you have received confirmation that you meet the return conditions, please send the products via a courier company, without refund, to the address indicated by our colleagues in the response.
4. Send us the AWB number and the courier company with which you sent the products, to the email address contact@happycandles.ro or via the Contact page. Packages for which we have not been notified that they have been sent and those sent with refund will not be received.
5. After the products have arrived at our location and have been checked, you will be contacted regarding the progress and completion of this procedure.